The basic problem faced by the Affordable Care Act Web site has been that new federal software, produced by the lowest bidder, is usually third rate and in need of fixing. According a column by Clay Johnson and Harper Reed in the NY Times, 94% of "large federal information technology projects over the past 10 years were unsuccessful." Then most of them got fixed.
Also from the Times: "In 2011, the British
government formed a new unit of its Cabinet Office called the Government
Digital Service. It’s a team of internal technologists whose job it is
to either build the right technology, or find the right vendors for
every need across the government. It gives the government a technical
brain. It has saved the country millions, and improved the way the
government delivers services online."
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